Terms of Service

1. Agreement to Terms

By accessing or using Nos Tumba (the "Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Platform.

2. Service Description

Nos Tumba provides streaming access to Festival di Tumba content, including:

• Past Tumba festival performances and videos
• News and updates about Festival di Tumba
• Live streaming of Tumba events (with Tumba+ subscription)
• Exclusive behind-the-scenes content and interviews

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 13 years of age
• Be responsible for all activity under your account
• Notify us immediately of any unauthorized access

4. Subscriptions and Payments

4.1 Tumba+ Subscription

Tumba+ provides access to:

• Live streaming of all 4 Tumba Nights
• Full archive of past performances
• Exclusive premium content
• Ad-free viewing experience

4.2 Payment Processing

All payments are processed securely through Sentoo Payment Gateway. We accept:

• Credit Cards: Visa, Mastercard, American Express
• iDeal: For customers in the Netherlands
• Direct Bank Transfer: Sentoo's local bank transfer option, which works similar to iDeal but for Curaçao and Caribbean banks
• Vouchers: Available at authorized retailers (e.g., Tu Y Yo Lottery)

4.3 Billing

• Subscriptions are billed in advance
• Prices are listed in XCG (Caribbean Guilder)
• Subscription automatically renews unless cancelled
• You will receive an invoice for each successful payment

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds for partial periods.

5. Refund Policy

Refunds are generally not provided except:

• Technical issues preventing service access (verified by us)
• Duplicate charges or billing errors
• Service cancellation within 14 days of purchase (EU residents only)

Refund requests must be submitted to support@nostumba.com within 30 days of the charge.

6. Acceptable Use

You agree NOT to:

• Share your account credentials with others
• Download, record, or redistribute our content
• Use automated tools (bots, scrapers) on the Platform
• Circumvent geographic or technical restrictions
• Restream or broadcast our content publicly
• Reverse engineer or attempt to access our source code
• Upload malicious code or viruses
• Harass or abuse other users or staff

7. Intellectual Property

All content on the Platform, including videos, music, images, text, logos, and software, is owned by AMAK, Festival di Tumba, or licensed content providers. Content is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit written permission.

8. Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent activity
• Restream or redistribute our content
• Provide false information

You may delete your account at any time through account settings. Account deletion is permanent and cannot be undone.

9. Disclaimer of Warranties

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee uninterrupted or error-free service. We are not liable for service outages, technical issues, or third-party failures (including Sentoo payment processing).

10. Limitation of Liability

To the maximum extent permitted by law, AMAK and Nos Tumba shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid us in the past 12 months.

11. Governing Law

These Terms are governed by the laws of Curaçao. Any disputes shall be resolved in the courts of Curaçao. EU residents retain their consumer rights under EU law.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on the Platform. Continued use after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms of Service: