Support
We're here to help. Reach out to us through any of the channels below.
Get in Touch
Have questions about your account or experiencing technical issues? Our dedicated support team is ready to assist you. Choose your preferred contact method below.
Chat with us directly on WhatsApp for quick responses. Available during business hours.
Chat on WhatsApp+5999 529 3310
Follow us on Facebook for the latest updates and send us a message for support.
Visit Facebook Page@festivalditumba
For detailed inquiries, account issues, or formal requests, send us an email.
Send Emailinfo@nostumba.com
Fast Response Times
Our dedicated support team ensures quick responses across all channels.
Frequently Asked Questions
How do I reset my password?
Go to the login page and click "Forgot Password". You'll receive an email with reset instructions.
How do I manage my connected devices?
Visit your account settings and navigate to "Devices" to view and manage all connected devices.
Video not playing or buffering?
Try refreshing the page, clearing your browser cache, or switching to a different browser. If issues persist, contact us.
How do I link my TV?
Open the Nos Tumba app on your TV to get a pairing code, then visit nostumba.com/pair on your phone or computer to enter the code.
Business Hours
Our support team is available during the following hours (Atlantic Standard Time - AST):
During Tumba season (January - February), extended support hours may be available.